Privacy Policy

FlowRunner by Backendless
7701 Lemmon Ave, Ste 260
Dallas, TX 75209

We can be reached via email at info@backendless.com or support@backendless.com, or via phone (Monday to Friday) at 408.792.7757.

General

FlowRunner by Backendless respects your need for online privacy. Whether you're using FlowRunner to automate workflows or exploring its features, any data you share with us will be handled securely. Most areas of our website are accessible without providing personal information, but registration is required to use FlowRunner services, access sample flows, or subscribe to the platform. This information helps us prevent misuse and ensure smooth delivery of our services.

Information We Collect

When you sign up for FlowRunner, we may collect:

  • Personal information such as your full name, email address, and company details.
  • Usage data, including Internet Protocol (IP) address, browser type, operating system, referring URL, and errors generated during visits to our website or while using FlowRunner.
  • Workflow execution logs, analytics, and metadata for flows you create or run.

If you use payment-based features, we collect credit card or other payment details, which are securely processed by our payment gateway.

For integrations with third-party tools like Gmail or Slack, FlowRunner may process relevant credentials or tokens securely to facilitate those connections.

How Information Is Used

We use your personal information for the following purposes:

  • Identity Verification: To confirm your registration and enable access to FlowRunner.
  • Service Delivery: To enable workflows, integrations, and automation features on the platform.
  • Communication: To notify you about new features, updates, or changes in our policies.
  • Analytics: To improve FlowRunner based on usage patterns and trends.
  • Security: To prevent unauthorized access or misuse of the platform.

Your financial information is securely processed by our payment gateway and is never stored by FlowRunner.

FlowRunner respects your data privacy; any usage data, workflow configurations, or logs are used solely to enhance and deliver services to you.

Integrations and Third-Party Services

FlowRunner integrates with third-party tools like Gmail, Slack, and Google Drive. When you use these features:

  • Only the necessary data is transmitted to enable the integration.
  • Credentials and API keys are handled securely and only used for their intended purpose.

We encourage you to review the privacy policies of the third-party services you connect to FlowRunner.

Cookies

We use cookies for session management and to provide a seamless experience on the FlowRunner website. Temporary cookies terminate when you close your browser, except for permanent cookies created with the "Keep me signed in" option.

GDPR Compliance and Data Retention

If you are located in the European Economic Area (EEA), FlowRunner processes your data in accordance with the General Data Protection Regulation (GDPR). We may process your data under the following legal bases:

  • To perform a contract with you.
  • With your consent.
  • To comply with legal obligations.
  • To support our legitimate business interests.

FlowRunner retains your personal data only as long as necessary to provide the service. Workflow execution logs and analytics may be retained for performance analysis and product improvement.

Security of Data

The security of your data is a top priority. FlowRunner implements robust data collection, storage, and processing practices to protect your personal information. While we strive to use commercially acceptable means to safeguard data, no method of transmission over the Internet is 100% secure.

Your Data Protection Rights

If you are a resident of the EEA, you have the following rights:

  • Access and Portability: Request a copy of your personal data in a machine-readable format.
  • Correction and Deletion: Rectify or delete inaccurate or incomplete information.
  • Objection and Restriction: Object to or request restrictions on data processing.
  • Consent Withdrawal: Revoke your consent for data processing at any time.

To exercise these rights, contact us at privacypolicy@backendless.com.

Service Providers and Analytics

FlowRunner may use third-party service providers to:

  • Process payments securely.
  • Monitor website traffic and usage with tools like Google Analytics.

For remarketing purposes, we may use cookies to display FlowRunner-related ads on other websites. You can opt out by adjusting your browser settings or using tools provided by third parties, such as the Google Analytics opt-out browser add-on.

Notification of Changes

Changes to this privacy policy will be posted on the FlowRunner website at flowrunner.ai/privacy-policy. Please review it periodically to stay informed about how we protect your information.

If you have any concerns about how your information is handled, contact us at privacypolicy@backendless.com.

END OF PRIVACY POLICY