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UPS Quantum View

Logistics

Connect AI agents to UPS Quantum View, the UPS shipment visibility API. Agents retrieve manifest, origin, exception, and delivery events so shipment status feeds proactive alerts and reporting without manual tracking lookups.

Verified 4 actions Custom auth available
Scheduled drain of the Quantum View feed for the shipping account
Agent pulls delivery and exception events with tracking numbers and event detail
Agent matches each event back to an order in the commerce system
Agent compares the signed by name on each delivery against the order recipient
Agent closes the fulfillment record where recipient and signature agree
Agent posts the mismatches with delivery time and location into the support queue
Support lead decides whether to close the case or open a carrier claim while the window is open

What This Integration Enables

Quantum View is not tracking by number, it is a feed you drain. UPS accumulates shipment activity against your subscriptions, and each call returns the unread events plus a bookmark for paging through the rest. That shape is the reason to use it: instead of asking about parcels one at a time, an agent consumes what changed and reacts. Four operations cover it. Get Events returns the raw feed across every event type. Get Manifest Events, Get Delivery Events, and Get Exception Events return flattened views of newly manifested shipments, delivered packages, and shipments carrying an exception such as an address correction, a delay, or a failed attempt.

Two mechanics change how a flow should be written. Leaving the filters blank returns all unread events across every subscription, which means a workflow scoped to one brand or department needs to name its subscription rather than assume the feed is its own. And because the events endpoint returns a bookmark when more data is available, a run that fails partway through has consumed events it never processed. Sound flows page to completion, record what they handled, and fall back to an explicit begin and end date window rather than relying on unread state as their only memory. Quantum View is read-only, which is a useful property: nothing an agent does here changes a shipment. Every consequence lives one system downstream, in what the business decides because of what the feed said.

Without FlowRunner

Tracking looked up one at a time Someone pastes tracking numbers into a website when a customer asks
Exceptions found by complaint An address correction or failed attempt surfaces when the customer chases it
Deliveries taken at face value A delivered scan closes the case regardless of who actually signed

With FlowRunner

Events consumed as a feed Manifest, origin, exception, and delivery activity arrives on a schedule and drives workflows
Exceptions worked the same day Held and delayed shipments reach a person while there is still time to act
Signatures checked against the order Deliveries signed by someone other than the recipient are reviewed rather than closed

Use Case Scenarios

Proactive delay messaging instead of reactive apologies

The agent drains Get Exception Events on a schedule, matches each tracking number to an order, and separates the exception types. Address corrections go to the team that owns customer data. Delays on orders with a promised date go to a customer message that goes out before the customer notices, drafted with the actual UPS reason rather than a generic apology. The pattern only works because the feed arrives without being asked, which is what a subscription feed buys you over a lookup API.

Manifest events close the loop on what actually shipped

Get Manifest Events lists shipments UPS has newly accepted, with tracking numbers, ship to details, and scheduled delivery. The agent reconciles that against the orders the warehouse marked shipped. An order marked shipped with no manifest event is a label that was printed but never handed over, which is a real and quiet failure mode. The agent surfaces the gap the same day rather than letting it become a customer inquiry a week later.

Delivery events drive finance and support closure

Get Delivery Events returns delivery date and time, location, and who signed. The agent uses that to close fulfillment records, release milestone billing, and resolve open delivery questions in Zendesk or Slack. Where the delivery detail agrees with the order, closure is automatic. Where it does not, the case goes to a person, which is the subject of the gate below.

Human-in-Loop Highlight

The gate sits on believing a delivery. Quantum View delivery events carry a signed by name, and that name is frequently not the customer: a neighbor, a building front desk, a warehouse clerk, a placeholder the driver typed. A delivered scan is the carrier's account of what happened, and it is usually right. When it is wrong, the customer does not have their parcel and the business has just closed their ticket. That matters because closing the case is often the step that ends the practical window for filing a claim with the carrier, and reopening it later starts from a much worse position. So the agent handles agreement automatically and stops on disagreement: "Tracking 1Z...4471 shows delivered 14:12 at Front Desk, signed by M. KOVAC. Order recipient is Anna Berger, delivery instructions say leave with resident only. Close as delivered, hold and contact the customer, or open a carrier claim?" A support lead answers with the delivery time, location, and signature already in front of them. The agent closes the hundreds of deliveries that match and asks about the handful that do not. That is human-in-the-loop on a read-only feed: the connector cannot do anything irreversible, so the gate belongs on the irreversible thing the business does next.

Agent processes routinely
Detects exception requiring judgment
Clear match Continues automatically
Ambiguous Routes to human via preferred channel
Human decides
Agent resumes with decision

Agent Capabilities

4 actions

Event Feed

1
  • Get Events Retrieves the raw Quantum View events feed across all event types, with a pagination bookmark. Used when a workflow wants every event and will classify them itself, or when paging through a large backlog.

Filtered Event Views

3
  • Get Manifest Events Returns a flattened list of newly manifested shipments with tracking numbers, ship to details, and scheduled delivery. Used to confirm that what the warehouse marked shipped was actually accepted by the carrier.
  • Get Delivery Events Returns a flattened list of delivered packages with tracking number, delivery date and time, location, and who signed. Used to close fulfillment records, release billing, and resolve delivery questions.
  • Get Exception Events Returns a flattened list of shipments carrying an exception such as an address correction, a delay, or a failed attempt. Used to reach customers and data owners while there is still time to fix the shipment.

Frequently Asked Questions

What can FlowRunner do with UPS Quantum View?

FlowRunner agents can run Get Events, Get Manifest Events, and Get Delivery Events in UPS Quantum View, plus 1 more action.

Does connecting UPS Quantum View to FlowRunner require OAuth?

UPS Quantum View uses a custom authentication method to connect to FlowRunner.

Can UPS Quantum View trigger a FlowRunner workflow automatically?

UPS Quantum View doesn't currently expose triggers in FlowRunner. It connects as an action step inside workflows started by another trigger.

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